Sizing, Shipping, and Care

SIZE GUIDE
• Please refer to our official size guide

SHIPPING OPTIONS
• Standard (3-8 business days) NZ only
• Express (2-4 business days) 
• International Standard (varies by country)
• Pre-order Express (3 - 4 weeks) 

Note: We ship all orders from Hastings, New Zealand on Monday-Friday between 7am-2pm CST. Pre-orders will be processed on the first Monday of the month, and may take up to 12 weeks to arrive (unless you have ordered via pre-order express).  

BREAKING-IN YOUR LEATHER
• The beautiful full-grain leather of your new Xenas can take 3-5 days to break-in as the footbed settles, the leather stretches, and the shoe-padding takes on the shape of your foot
• Please 🙏 avoid wearing your new Xenas outside or at work until you're certain that the size and fit work well for you
• If your feet are feeling comfortably snug then you have a good fit. If you are experiencing uncomfortable tightness after trying them on at home for a bit then we recommend initiating an exchange for a 1/2 size larger

FULL-GRAIN LEATHER CARE
• Wipe your shoes with a damp cloth to remove any dirt and sediment
• Avoid placing your shoes next to a direct heat source as they dry to avoid material damage
• Apply a Leather Balm to maintain the cluster and shine of the full-grain leather. A good quality Leather Balm will also help to waterproof and protect the leather from moisture.  

SUEDE LEATHER CARE
• Consider applying a stain repellent to prolong the beautiful looks of your Suede Xenas
• Dirt, debris, and scuffs are best removed using a suede cleaning brush
• To get rid of darker stains, try using a regular pencil eraser
• A suede cleaner is another great refurbishment option

EXCHANGES & RETURNS
• We believe in providing you with the best customer service which includes worry-free exchanges and returns within a 30-day window after delivery
• Please only wear your new Xenas at home to test the fit, unfortunately, our small team cannot accept used booties that are sent to us with scuffs or dirty outsoles 😔
• To initiate your exchange or return please navigate to our simple Exchange and Return Portal